Due to COVID-19, fulfillment and shipping times are longer than usual.
Due to COVID-19, fulfillment and shipping times are longer than usual.
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Refund / Exchange Policy

All sale items are final sale. All other items may be returned for a full refund on the original method of payment, within 14 days of purchase. Shipping and handling fees will not be refunded.

To process, simply mail your return to us at: 
BURNT ORANGE 
℅ Returns Department 
1024 Washington Ave, Unit 1
Portland, ME 04103

You can return using any secure means, but we may not accept liability. All items must be returned new and unused. Returns that do not meet our policy will not be accepted and sent back to the customer. As soon as your return is accepted, your refund will be credited to the original payment method. Please note that refunds can take up to 10 business days to show on your account due to varying processing times between payment providers.

If the item is an exchange, we are happy to cover the outgoing shipping cost once we receive your original order back and approve its return. BURNT ORANGE does not cover the cost to ship items back to us.